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Frequently Asked Questions
Get answers to all your tech-related questions – from device specs to support plans, we've got you covered to keep your district running smoothly.
A Public Benefit Corporation (PBC) is a for-profit entity mandated to outline a specific public benefit upon incorporation. As a company dedicated to education technology, we felt that giving back a portion of our profits for the proliferation of digital technology-backed pedagogy allowed us to leverage our skills and abilities for the betterment of our industry.
Donations are what we love most about our jobs! Please email giveback@vivacitytech.com with donation opportunities.
As a single-source solutions provider, we supply school districts with all the necessary tools to complete a successful one-to-one device deployment. We offer custom device configuration, custom warranties, full-service repair centers staffed by triple-certified repair technicians, student repair programs, and more. Contact us for additional service offerings.
We’ve had the privilege of completing large international projects and projects outside of Education, however we are focused on providing the most value to K-12 school districts across the United States.
Buyboard Cooperative Purchasing, TIPS, USETPA, and NCPA are some national contracts we partner with, among many state and local contracts. Our Contracts team is happy to pursue any national or state contracts your organization would require to complete purchases.
White Glove configuration service allows for a zero-touch Chromebook deployment. White Glove service consists of enrolling devices into the school district’s domain, performing Chrome OS updates, and ensuring devices are in working order during deployment. Having White Glove service installed before you get your devices allows users to log in and begin learning immediately upon delivery.
Yes, Dream™ is our proprietary asset management system. Contact us for details!
All Vivacity Tech products come with the longest length of commercially viable warranties, all the way to lifetime limited warranties on some product categories.
We accept purchase orders and provide customers with the flexibility to pay when products are shipped instead of when they are ordered.
We currently only work with school districts within the United States, however, we would be happy to talk with you about your needs and logistics.
Freight is not typically included on orders. Contact your dedicated account manager for details on specific orders!
A liftgate is a shipping service required if the receiving destination does not have a loading dock or forklift. This service helps to ensure that products are not damaged during the receiving process.