How Do I Contact You?

You can reach our Customer Service department at (877) 731-2069. We are available Monday through Friday from 8:00am to 5:00pm US Central Time. You can also email us at success@vivacitytech.com.

How Much Does Shipping Cost?

Shipping costs are calculated at checkout and vary based on product, quantity, and location. Overnight shipping is calculated at checkout, and you may contact customer service for a quote. Bulk orders or orders containing large volumes of parts may ship via LTL Freight; in that event, a Customer Success representative will contact you to request additional details.

How Long Will It Take for My Order to Reach Me?

If your ordered items are in stock, you will usually receive a shipping notification within two business days. If you do not receive a notification within that timeframe, your items may not be in stock. If you have questions about your order status, please contact our Customer Success team.

We are located in Saint Paul, Minnesota, USA. In-stock orders will usually arrive within 1–7 business days of shipment, depending on location and shipping service.

Do You Provide Tracking Information?

A tracking number is provided in your shipping confirmation email, which will be sent to the email address on the account from which you ordered. Check your spam folder, as shipping confirmations may be located there. Also, please ensure your email address was entered correctly at checkout.

How Late Do You Ship?

Our daily shipping window closes at 3:00pm US Central Time. Orders received after this time will ship the next business day if the products are in stock.

Can I Cancel My Order?

You can cancel an order at any time, as long as it has not left our warehouse. Please contact Customer Service if you wish to cancel an order.

What if My Shipment Gets Lost or Damaged?

If your package arrives damaged, please take photos and contact us immediately. Customer satisfaction is our top priority, and we will do everything we can to ensure you receive quality products.

Why Has My Shipment Been Split Into Multiple Shipments?

To better serve our clients, we ship available inventory as quickly as possible. Multiple shipments are only available for U.S. orders.

What if I Receive the Wrong Items?

Please contact our Customer Success department if you receive the wrong items, and we will work to resolve the issue.

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