Student tech teams not only help with resolving device issues, but they also provide an opportunity for students to take on leadership roles in the school, develop STEM-based skillset, and collaborate in an innovative learning environment.

As you venture into SRA your students will gain skills that will help them serve the school and possibly even the greater community. The real world, relevant experience they gain as a part of your school’s tech team will prepare them for a basic tech support position.

STUDENT BENEFITS:

• Basic fundamentals of a computing device; including components, software, hardware and troubleshooting tactics
• Managing a healthy repair workflow including; how to create support tickets and techniques or tracking and documentation
• How to repair school issued devices to help operate a student-led repair center
• Safety and best practices of a computer technician along with proper usage of tools
• The 4C’s of the 21st Century – Communication, Collaboration, Critical Thinking, and Creativity
• Customer service skills and traits of working as a team member

DISTRICT BENEFITS:

• Utilize students to assist tech staff in maintaining their fleet of Chromebooks
• Minimize downtime for damaged devices
• Reduce money spent shipping devices to repair centers
• Give students a platform for hands-on learning

Our curriculum includes everything students need to succeed as student technology leaders. Students will demonstrate an understanding through successfully completing quizzes, creating Google Slide presentations, creating screencast recordings, creating digital flashcards online, Google Doc based worksheets, develop a student tech team creed, and practice their technical writing skills by developing step-by-step repair instructions.

STUDENT REPAIR ACADEMY INCLUDES:

• Fundamentals of Computing – concepts related to types of computers, the evolution and history of computers, operating system functions, hardware, software, Chromebook components and more.
• Best Practices and Essential Skills of a Technician – develop customer service traits and professionalism, effective communication skills, critical thinking, collaboration, leadership skills, personal safety, troubleshooting tactics, and skills to adapt to challenges
• Repair Ticket Management (& Intro to Student Repair Center) – how to log tasks, perform diagnostics, deploy and inventory 1:1 devices, manage a healthy workflow, develop techniques for tracking and documenting tickets
• Troubleshooting Chromebook Hardware and Software Problems – concepts related to troubleshooting methodology, performance, physical damage, touchscreens, application issues, overheating and more.
• Chromebook Repair Guides – how to repair specific HP and Lenovo Chromebooks, general terminology associated with parts, and required tools needed to perform repairs

SRA can be a class or adopted into an extracurricular club. We provide you with step-by-step instructions, provide professional training for teachers and faculty to effectively run the program, and can supply you with tools, replacement parts, and software to run your student repair depot.