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Detailed Information

DETAILED INFORMATION

privacy policy

Effective: April 16, 2018

Vivacity Tech PBC provides technology equipment, software and related services to the education sector. We understand that your privacy is an important part of the trust you place in us.

This privacy policy (“Policy”) explains how Vivacity (“Vivacity Tech,” “our,” “us,” or “we”) may collect, use, disclose, and otherwise process information collected in connection with Vivacity Tech services, websites and online activities (collectively, “Sites”).

Information Collected

Information You Provide
We collect information you provide when you use our Sites from one or more devices associated with you, or that you provide in any other way, including over the phone or on paper. For example, we may collect your name, work title, email address, postal address, phone number and demographics about your school or district (such as number of students). If you make a purchase from our Sites, we will collect payment and order information, user ID, password, and other information you may provide on our Sites, such as when you complete a transaction, register for an account, log in to our Sites, subscribe to or request our services, or contact our customer service representatives.

Information from Other Sources
We may also obtain information about you from other sources and combine that with information we collect either on our Sites or directly from you. As examples, we may obtain demographic data from third-party data providers to better market to you, or we may purchase or lease lists from list brokers to correct or supplement information about you.

Information Automatically Collected – Cookies & Similar Tracking Technologies
When you visit our Sites, some information about your visit is automatically collected, such as your device’s operating system, application software, Internet Protocol (IP) address, access times, browser type and language, peripherals, user log data, Active Directory information, and the websites you visited before and after our Sites. We also collect (directly or via third parties) information about your usage and activity on our Sites, including information about your orders, purchases, and cart activity through essential and non-essential cookies, Web beacons, and similar tracking technologies (collectively, “Cookies”).

Cookies are small data files stored on your hard drive, our Site or our emails, which we use to provide and improve our Sites and your experience, such as to see which areas and features are popular, count visits to our Sites, understand usage and campaign effectiveness on our Sites and other websites you may visit, and/or tell if an email has been opened and acted upon.

California Privacy Rights
If you are a California resident, you may have the right to request information from us about how we may share certain information about you with third parties for their own direct marketing purposes. Please see the “Your Rights and Choices” section below for details on the choices you may have regarding such sharing of your information.

 

Use of Information We Collect
We may use information collected for purposes described in this Policy or as otherwise disclosed to you on our Sites or in connection with our services. For example, where permitted under applicable law, we may use information that you provide or about you to:

  • Provide and deliver products and services you request;
  • Administer your account with us;
  • Send you transaction information, including confirmations, invoices, technical notices, product and services information, updates, security alerts, and support and administrative messages;
  • Respond to your comments and questions and provide customer service;
  • Operate and improve our Sites, products, and services;
  • Facilitate the provision of software updates and product support;
  • Ask you to take part in research and surveys used to measure our performance and improve our products, services and customer experience;
  • Provide you with news about products and services offered by Vivacity Tech and our selected partners;
  • [Provide you with an interactive social media experience that allows you to connect your social networking community to our Sites; and]
  • Link or combine with other information we get from third parties, to help understand your needs, customize our offerings to those needs and provide you with better service.

In order to process your information, we and the third parties detailed above rely on our legitimate interest in providing, securing, customizing, improving, and developing our Sites and services to you, your consent (e.g., marketing), and the need to process your information in order to provide the requested services, and as necessary to comply with any legal obligations, as our legal bases (where required) for processing your information.

The information we collect about you is necessary for the purposes listed above. If you refuse to provide information to us or if you request that we stop processing information about you, we may not be able to provide the same level of service to you.

We may retain your personal data as necessary for the purposes described in this Policy, in accordance with Vivacity Tech’s record retention practices. When we no longer need your information we will, unless it is needed to comply with applicable legal requirements, remove your personal data and/or take steps to anonymize it.

 

Sharing Your Information
Ways we may share your information with third parties as follows:

  • Third Party Vendors/Service Providers.  We may rely on third-party vendors, consultants and other service providers to perform functions on our behalf and under our instructions in order to make our Sites available to you. For example, we may engage vendors/service providers for auditing, compliance, and product delivery functions
  • Vivacity Tech Suppliers. We may share your information with suppliers to Vivacity Tech for their internal purposes including administrative purposes, as well as to improve performance, products and services; and for purposes relating to proposed or completed transactions facilitated by Vivacity Tech;
  • Business Partners. We may share your information with third parties with whom we do business, including to facilitate your purchase of a product manufactured by a Vivacity Tech partner, or for their own marketing purposes in compliance with applicable laws and subject to their separate privacy policies;
  • Legal Obligations and Rights.  In connection with: (i) the establishment, exercise, or defense of legal claims; (ii) to comply with laws or to respond to lawful requests and legal process; (iii) to protect the rights and property of Vivacity Tech, our agents, customers, and others, including to enforce our agreements, policies, and terms of use; (iv) to detect, suppress, or prevent fraud; (v) to reduce credit risk and collect debts owed to Vivacity Tech; (vi) an emergency to protect the personal safety of Vivacity Tech, its customers, or any person; or (vii) as otherwise permitted by applicable law.
  • Business Reorganization. In connection with or during negotiation of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Consent. We may share your information for any other purposes with your consent.

We may also share aggregated or anonymized information in a form that does not directly identify you.

 

Security of Your Personal Data
Vivacity Tech takes reasonable technical, physical, and administrative steps to help protect your personal data in our custody or control from loss, misuse and unauthorized access, disclosure, alteration and destruction. Where you have chosen a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone or to reuse the same user ID and password on other sites.

 

Third Party Websites
Except for Vivacity Tech’s own online activities on third-party websites and online services where we post our Policy, this Policy does not apply to, and Vivacity Tech is not responsible for, any other data practices of third-party websites and online services or the practices of other third parties. To learn about third-party data practices, please visit their respective privacy policies.

 

Social Networks and Accounts
Our Sites may allow you to sign into and associate your social network accounts with Vivacity Tech, including, but not limited to, Twitter, LinkedIn, and Facebook. By using this functionality, you give Vivacity Tech permission to access all of the elements of your social network profile information that you have made available to be shared and to use it in accordance with the social network’s terms of use and this Policy. Please refer to the privacy settings in your social network account for information about what information is shared with Vivacity Tech and other connected applications and to manage the information that is shared through your account, including information about your activities using our Sites.

 

Children’s Privacy
Our Sites are general audience sites intended for business and governmental purchasers. Our Sites are not directed at children under the age of 13. If we obtain actual knowledge that any information we collect has been provided by a child under the age of 13, we will promptly delete that information.

 

Your Rights and Choices

Email and Marketing Choices
You may ask us not to process your personal data for marketing purposes. In some jurisdictions, you also have the right to opt-out of the disclosure of your personal data to third parties for the third parties’ direct marketing purposes. You can exercise your right to prevent such processing by: (i) following the opt-out instructions in promotional emails; (ii) checking certain boxes on the forms we use to collect personal data; and (iii) for email marketing, by visiting your account settings our website. You may also make requests about your contact preferences and changes to your information by contacting your account manager. If you opt-out of promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.

 

Access and Change Requests
You may access, correct or delete some personal and account information maintained in your account by logging into your account on our website. To request access to, or the correction or deletion of any other information about you or content you post on our Sites, or to exercise any right to restrict or object to processing or data portability, please contact your account manager. We reserve the right to decline requests unless required by applicable law.

 

Changes to this Policy
Vivacity Tech may change this Policy from time to time. If we make any changes to this Policy, we will change the “Effective Date” at the beginning of this Policy. If we make material changes to this Policy that increase our rights to use personal data we have previously collected about you, we will obtain your consent either through an email to your registered email address or by prominent posting on our Sites.

 

Inquiries
If you wish to request information regarding the use or disclosure of your information by Vivacity Tech, or if you have any questions about this Policy, please send an email to info@vivacitytech.com.

Alternatively, inquiries may be addressed to:

Vivacity Tech PBC
505 Minnehaha Ave W, Suite #150
St. Paul, MN 55103

TERMS & CONDITIONS

Effective: April 16, 2018

Please read these terms and conditions very carefully.

By accessing or otherwise using the Vivacity Tech PBC website vivacitytech.com (the “Site”) you agree to be bound by these terms and conditions of use and any other applicable end-user agreements.

 

Changes to the Terms and Conditions
Vivacity Tech may change these terms and conditions of use at any time, without prior notice. If you access or use the Site after Vivacity Tech posts a change, you accept that change. If you do not accept the change, do not access or use the Site. You should check these terms and conditions of use periodically.

 

Access and Use of the Site
Vivacity Tech grants you a limited license to access and use the Site, including to display, copy, distribute and download its content, only for your personal, non-commercial use and provided that you do not modify the Site, its content, or any copyright or other proprietary notices. This license terminates automatically if you breach any of these terms and conditions of use. Upon termination, you must immediately destroy all copies in your possession.

Unauthorized use of the Site or any content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

 

Restrictions on Use of the Site
Except as expressly authorized above, you may not copy, modify, distribute, download, display, transfer, post or transmit the Site or its content in any form without Vivacity Tech’s prior written permission.

The following activities are also expressly prohibited without Vivacity Tech’s prior written permission: any non-personal or commercial use; use of any robot, spider, other automatic device, or manual process to monitor or copy the Site or any of its content; “mirroring” the Site or any content on any other server; collection or use of product listings, descriptions, or prices for a supplier of competitive or comparable products; and any action that imposes an unreasonable or disproportionately large load on the Site or otherwise interferes with its functioning.

 

Posting and Transmitting to the Site
Except for information that is subject to the Vivacity Tech Privacy Policy, Vivacity Tech will not treat information you post or transmit to the Site as confidential or proprietary. By sending information to Vivacity Tech through the Site (by transmitting, posting, or otherwise), you agree that Vivacity Tech may use that information in any way, for any purpose, including Vivacity Tech’s own commercial purposes, subject only to the Vivacity Tech Privacy Policy.

You may not post or transmit any threatening, defamatory, sexually graphic, inflammatory, profane or other inappropriate material. Vivacity Tech reserves the right to edit or remove any post or transmission that, in its judgment, is not appropriate.

 

Accuracy of Information and Disclaimer of Warranty
Vivacity Tech has made every effort to present the content the Site accurately, but additions, deletions and changes may occur. Content on the Site is provided “as is”; neither Vivacity Tech nor its representatives make any representation or warranty with respect to the content.

VIVACITY TECH AND ITS REPRESENTATIVES SPECIFICALLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SITE OR ITS CONTENT, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, COMPLETENESS, TIMELINESS, CORRECTNESS, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE.

 

Limitation of Liability
Under no circumstances will Vivacity Tech or its affiliates have any liability with respect to any claims or damages (whether direct or indirect, special, incidental, consequential or punitive) as a result of your access or use of (or inability to access or use) the Site or its content, even if they have been advised of the possibility of such damages. You access and use the Site at your own risk.

 

Links to the Site
Vivacity Tech grants you a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Site so long as the link does not portray Vivacity Tech or its products or services in a false, misleading, derogatory, or offensive matter. You may not use the Vivacity Tech logo, Vivacity Tech trademark, or Vivacity Tech’s name or trademarks, or other proprietary graphic in the link without the prior written permission of Vivacity Tech.

 

Links to Third Party Websites
Vivacity Tech does not review or control third party websites that link to or from the Site, is not responsible for their content, and does not represent that their content is accurate or appropriate. Your use of such third party site is on your own initiative and at your own risk and may be subject to the other sites’ terms of use.

 

Ownership
The material provided on the Site is protected by law, including, but not limited to, United States trademark law, copyright law and international treaties. The copyright in the content of the Site is owned by Vivacity Tech or others. Except for the limited rights granted above, all other rights are reserved.

All trademarks are the property of their respective owners. Some images are courtesy of manufacturers.

 

Pricing Information; Availability Disclaimer
Vivacity Tech reserves the right to make adjustments to pricing to its products and services for any reason, including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes, supplier price changes and errors in advertisements. All orders are subject to product availability. Therefore, Vivacity Tech cannot guarantee that it will be able to fulfill customer’s orders.

 

For Use in the United States
The Site is controlled and operated by Vivacity Tech from its offices within the United States. Vivacity Tech does not represent that the Site is appropriate or available for use elsewhere; access to the Site from locations where its contents are illegal is not authorized. If you access the Site from outside the United States, you do so on your own initiative and at your own risk.

 

Privacy
Please review the Vivacity Tech Privacy Policy, which also governs your visit to this Website.

SHIPPING POLICY

How Do I Contact You?
You can reach our Customer Service department at (877) 731-2069. We are available M-F from 8:00am-5:00pm US Central Time. You can also email us at success@vivacitytech.com

 

How Much Does Shipping Cost?
Shipping costs are calculated at the time of checkout. Costs vary based on product, quantity and location.Overnight shipping is calculated at the time of checkout. You may contact customer service for a quote.Bulk orders or orders containing large volumes of parts may ship via LTL Freight. In that event, a Customer Success representative will contact you to request additional details.

 

How Long Will It Take for My Order to Reach Me?
If your ordered items are in stock, you will usually receive a shipping notification within two business days. If you do not receive a notification in that time frame, your items may not currently be in stock. If you have any questions about the status of your order, please contact our Customer Success team.We are located in Saint Paul, Minnesota, USA. In stock orders will usually arrive within 1-7 business days of shipment depending on location and shipping service.

 

Do You Provide Tracking Information?
A tracking number is provided in your shipping confirmation email, which will be sent to the email address listed on the account from which you ordered.Please check your spam folder as shipping confirmation may be located there. Also, please make sure that your email address entered correctly at checkout.

 

How Late Do You Ship?
Our daily shipping window closes at 3:00pm US Central Time. Orders received after this time will be shipped the next day if the products are in stock.

 

Can I Cancel My Order?
You can cancel an order at any time, as long as the shipment has not left our warehouse. Please contact Customer Service if you wish to cancel an order.

 

What if My Shipment Gets Lost or Damaged?
If your package arrives damaged, please take photos and contact us immediately. Customer satisfaction is our top priority and we will do everything we can to ensure you receive quality products.

 

Why Has My Shipment Been Split Into Multiple Shipments?
To better service our clients, we ship what is available in our inventory to you as quickly as we can. Multiple shipments are only available for U.S. orders.

 

What if I Receive the Wrong Items?
Please contact our Customer Success department to settle this matter.